Easy-to-Use Powerful Features

Take full control of all your business’s reviews

Better together, all your reviews in one place

Innova gives you full visibility of all your business’s reviews from multiple sources in a single dashboard, saving you the time of logging in to various systems.
See your overall rating score and how many 1, 2, 3, 4 and 5 star reviews you’ve been given.
See the most commonly used words in your reviews, highlighted in your dashboard.
Read all your reviews from the central dashboard and choose which reviews appear on your own website – take full control of your business’s reviews.

Get new review alerts when people give reviews of your business

Know immediately when reviews are given

When someone writes a review of your business on Google, Facebook or directly into Innova, you receive a notification. Be amongst the first to read your reviews so you take early action to resolve any possible bad reviews before any harm comes to your business’s brand.
If you receive a direct review straight into Innova, it’s not publicly displayed on your website until you read it and decide whether to publish it or not – no false or troll reviews are displayed on your website.

Respond to reviews and set the record straight

Build customer engagement and trust

Customers who give reviews love to hear back from you and to know you care about their experience at your business. Responding to a bad or a fake review can be a great way to turn a negative situation into a positive win.
Reply to Google reviews directly from Innova, and the responses appear on Google, same with Facebook, as well as on your website.
You can make your reply public or keep your messages with the customer private, you choose.

Show Google & Facebook reviews on your own website

Get more bookings from your website

Connect all your Google reviews from your ‘Google My Business’ page into the Innova dashboard.
Once your Google and Facebook accounts are connected, all new reviews given on them are fed into your central review inbox. Never again have a review online without you knowing about it.
From your dashboard read all your reviews and select which reviews are displayed on your website – no troll or fake reviews are displayed on your own website.
Innova doesn’t touch your Google profile or Facebook page in anyway other than collecting reviews from them.

Share awesome reviews to social & build your business’s brand

Reviews are free content for your social

Save money, time and the hassle of constantly creating new and engaging content about your business for social media campaigns. Post your favorite reviews directly to Facebook or share to Twitter in one click from the Innova dashboard.
Let new customers see how much your existing customers love your business and watch your reputation and brand grow.
Managing all your customer reviews through Innova gives you a new, free and fresh source of social content.

Improve your SEO and spend less on Google Ads

Reviews contain valuable keywords

Innova uses Google recommended Rich Snippet formatting to give your website powerful SEO and helping your business gain gold stars in Google search results.
More visitors will see your website if your business listing appears in the top spots of the search results pages, and the gold stars next to your details increase click-through to your website.
Reduce the amount you spend on Google advertising by having a website with great SEO.

Suggested actions to help you manage your reviews

Review sentiment analysis, with AI

We’re developing cutting edge AI technology that tracks your ratings and identifies the review keywords, adjacent words and term frequency. In other words we’re learning if the review is good, bad or indifferent. In your Innova review inbox, good, mediocre and bad reviews are flagged in green, orange and red. There are suggestions of actions you could take with each review.
Understanding reviews and knowing when to take action is a great way to build customer engagement, build trust and build your brand.

Start your free 14-day trial now and take control of your reviews

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Any questions? Get in touch: support@innovreviews.com